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WILL WALKER |
407-729-8909 (ph) - 419-781-7188 (f) |
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2718 Cranes Cove Drive - Kissimmee, FL 34741 - USA
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OBJECTIVE |
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To positively and significantly impact the Company's success through innovative leadership, and advancement of the company's culture and values.
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WORK EXPERIENCE |
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Rita's Water Ice, Kissimmee, FL |
March 2006 - May 2008 |
| Franchise Service Manager | |
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Franchise operations support in five states. Focus on a mix of partner-owned and corporate-owned stores, with responsibilities including same store sales, project management, real estate, marketing, and training.
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Red Brick Pizza, Altamonte Springs, FL |
August 2005 - March 2006 |
| Operations Consultant / Director of Operations | |
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Built structure for restaurant operations for a new concept. Project accountability for build-out, sourcing vendors, setting up accounts, ordering proper equipment, capital investment, and negotiating leases. Developed salaried and hourly teams, inventory and labor control systems, sales goals, and marketing initiatives.
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Bruster's Ice Cream, Kissimmee, FL |
December 2003 - August 2005 |
| District Manager | |
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Worked with partners to increase sales, productivity, and profitability. Focus was on clean stores, fast friendly service, and superior product. Created technology alternatives for communication and reporting. Direct responsibility for over 20 stores.
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Gaylord Palms, Kissimmee, FL |
October 2002 - November 2003 |
| Assistant General Manager | |
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Daily operations of a $5M volume flagship restaurant, multiple lounge locations, and two quick service restaurants within the resort. Executed many special events for convention based guests, and refined beverage based operational procedures.
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Walt Disney World, Lake Buena Vista, FL |
November 1996 - September 2002 |
| Operations Management and Line of Business Training | |
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Led daily operations in venues that included the ESPN Club, Epcot, and Downtown Disney. Served as Duty Manager on a regular basis for all of Downtown Disney. Chosen for global task force called Service Excellence, a restaurant training and consultant team within the Disney University. Increased restaurant profitability and cast knowledge for all departments across four theme parks, two water parks, and 17 resorts.
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Disneyland , Anaheim, CA |
February 1992 - October 1995 |
| Working Lead / Supervisor | |
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Responsible for day to day operations at Club 33, a formal dining experience for members and celebrities. Transitioned into wider responsibility in Adventureland/Frontierland Restaurants, leading operations in quick-service, family-style, and show environments. Selected from more than 850 candidates for College Program Plus, a theme park operations management program working side by side with the Disney University.
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EDUCATION |
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Washington State University, Pullman, WA, June 1996 |
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School of Business focusing in Hotel and Restaurant Administration |
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CLUBS AND ORGANIZATIONS |
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Sigma Iota
International Council of Shopping Centers Disney University Alumni |
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